Holiday Inn Express - Washington DC Downtown, an IHG Hotel

Trying to use the valet parking was complicated. Traffic gets backed up behind you which resulted in them honking at me and cursing. Once inside checking in was easy, the room seemed perfect and clean plus the bed was comfortable. Breakfast was delicious and Dion or Theon (my boyfriend and I heard him say his name differently which I wish I would've clarified) was simply THE BEST! He is seriously why I would stay here again, he treated everyone like family, was so helpful, talked with everyone and not only made everyone smile but I believe he made everyone's day better. My only complaint is if you are using the sofa bed, be aware it is not pre made nor are the linens in the room. So at midnight after returning from our event I had to go back to the lobby to get the linens and make the bed which was frustrating.

Our view was phenomenal, with full windows on both sides of the room. We were on the 10th floor and on a corner! We heard car honking every now and then but no noise from other hotel guests around us. The staff was friendly whenever we needed something.

The room was neat clean and almost all the basic amenities, Restaurants and supermarket near by. Luggage storage was helpful, complimentary coffee and snack available 24 hours. Big lobby is available. Break fast was reasonable but kind of repetitive every dat, staffs were helpful. 3 No of elevator so less wait time.

I liked that the check-in process was quick and efficient. Free coffee and tea are offered at the lobby.

The front desk agent was exceptional! She was extremely helpful, courteous, and professional 👏. She went above and beyond her profession. Give her a raise. Breakfast was par excellent!👌 a plethora of foods, fruits, hot breakfast, even cold cereals to choose from. An assortment of muffins, danishes, fruit juices, yogurts, you name it, it was there for you to eat! Very clean hotel, and I love the fragrance of the lobby! Thank you Holiday Inn Express Washington DC!